The recent patient feedback questionnaire from November 2023
100% of patients found it easy to contact ThamesPhysio
100% of patients got an appointment at a convenient time.
100% of patient found finding the surgery easy.
100% of patient found the treatmnet area comfortable and appropriate.
100% of patient found that Victoria listened to them
100% of patient found that Victoria spent an appropriate time with them for the appointment.
100% of patient found that Victoria was knowledgeable and professional.
80% of patients forund the exercise programme extremely easy to access at home.
13.3%of patients found the exercise programme easy to access at home .
6.7% of patients found the exercise programme neither easy or hard easy to access at home.
94.3% of patients felt Victoria explained her findings and trearment findings extremely well
6.7% of patients felt Victoria explained her findings and treatment findings well
100 % of patients would recommend Victoria to a friend
Some comments on What Impressed you most about Victoria at ThamesPhysio:
“Very thorough, attention to small detail. exercise plan realistic and mostly achievable.”
“She has always an answer and a solution. She listens to people and knows how to treat people.”
“Without question, the most in depth consultation I have ever had regarding my physical health and well being. Treatment and exercise programme is already having a positive effect, after only 2 weeks.”
“Her dedication to her patients at all hours.”
“Great one to one treatment.”
“She is totally committed to her patients and their recovery. She always goes above and beyond.”
“Friendly and approachable.”
“She addressed my issues and provided suitable exercises.”
“Victoria supported me to access a swift diagnosis following my first appointment with her. She listens and checks that she has understood what I am trying to explain before prescribing/tweaking treatment. Victoria is supportive whilst providing the challenge necessary for me to make progress. I really appreciate how she takes time to share her professional knowledge because this enables me to understand how and why my body is responding to injury and recovery.”
“Listens carefully, experienced and gets to the nub of the problem. Very capable and professional. Friendly.”
“Victoria was very quick to grasp my situation and act upon it.”
“Her approachable and kind manner, keen to be positive and seek progress.”
All response sent anonymously to the questionnaire - November 2023.
“I am indebted to Victoria for the power of good physiotherapy. In three
gentle sessions, my knees were pain-free for the first time in more than
2 years, and the arthritis in my spine is under control. The graduated
exercise plans have improved my posture, given me more confidence in my
mobility and hope for the future!”
F.J. Oxon ( November 2022)
“I had regularly used a different physio. prior to Victoria @ ThamesPhysio. My experience here was much better, clearer, and with better outcomes. I would definitely come to Victoria again as my first choice physio”.
M.E., Reading (February 2020)
“After over 18 months of pain in my hip due to GP-diagnosed arthritis, I booked at appointment with Tori in the hope she could give me advice on how to reduce the pain without medication.
After a thorough investigation in my first session, she felt I may have been misdiagnosed and after some physio on the area, gave me some exercises to do at home to help.
Just 3 weeks worth of sessions later, the change is phenomenal. It is cliche to say, but Tori has changed my life.
I write this review 4 weeks after the last session and the pain has completely gone. I can walk, climb stairs, dance, bend and move like a 40 year old should be able to! And should the symptoms ever return, I know now what causes it and what I need to do to fix it.
I am now looking forward to exercising and purchasing a bike to get myself fit again, something I have found too painful to do in the last year. I will never be able to thank Tori enough”.
C.A., Wargrave (January 2020)
“Skied yesterday and knee was perfect. No Pain and not stiff today. Taped as instructed. All due to you and your brilliant exercises.”
Jane, Oxon ( December 2019)
“Victoria treated my injured knee in a very professional, sympathetic manner, there was no ‘you shouldn’t be doing that at your age!’ Just a very positive programme of treatment, advise and exercise to get you back doing the things you love, in my case walking, skiing and playing racketball.... thank you Victoria."
Howard Griffiths, Oxon (Sept 2019).
“I would like to recommend Victoria at ThamesPhysio Victoria’s understanding of my injury was swift and the treatment offered was spot on. Excellent service, thank you Tori.”
Ian, Wargrave (March 2019).
“Victoria is the most responsive friendly and helpful physio I have ever had the pleasure to be treated by. Victoria has sorted out both a few niggling pains for me and treated me post operation. She has a fantastic patient manner and will always do whatever she can to be available and give high quality advice. She is able to diagnose problems with a quick fix and help you build routines to remedy the problem regardless of where the problem is. I have no hesitation in strongly recommending Victoria as a physiotherapist.”
Amanda, South Stoke (March 2019)
I have known Victoria for over 10 years and she has worked wonders for my back, which periodically requires attention following an old rowing injury. I have known many Physiotherapist over the years and Victoria is the best by far. I cannot thank her enough for all she has done for me.”
Matthew, Wargrave (February 2019).
“Victoria is the best! She is attentive and knowledgeable and really cares for her clients.
I began seeing Victoria after a bad riding accident. After an initial consultation, she sent me for a MRI scan which showed the areas that needed strengthening. Victoria then made me a treatment plan and she got me back into shape.
Her physio programs are effective and easy to follow.
I see her regularly in her Pilates classes which are exclusive to her clients and very good!
To date, I have received the very best in physio care and I can highly recommend Victoria.”
Lotte Young, Crazies Hill (January 2019).